Welcome to our Staff page

What should I do before I start a job?
Check the job sheet: collection/delivery postcodes, customer contact, any access instructions (stairs/lift/parking), special items notes, and what protection/wrap is required.

What’s the rescheduling rule for confirmed jobs?
No rescheduling within 48 hours of a confirmed job.

What counts as a specialist/high-value item?
Items such as antiques, expensive items, paintings, and pianos (and anything the job notes mark as fragile/valuable).

Do I need to take photos?
Yes—before loading (especially for specialist items), and if there are any damage concerns or unusual access conditions.

How should I handle furniture protection?
Use appropriate blankets/wrap/straps and secure items properly in the vehicle. Don’t move items without protection if they’re likely to scuff or scratch.

Can we dismantle furniture on-site?
Only if the job notes allow it and it’s safe to do so. Ask the customer if anything needs confirmation.

What if access is harder than expected (stairs/narrow doors/no parking)?
Stop and check the job sheet notes. If the difficulty changes materially, contact the office/dispatcher for guidance before proceeding.

What should I do if there’s damage?
Take clear photos immediately, record the situation, and report it to the office/management as soon as possible with the job reference.

What should I carry for each job?
Job-specific protection/materials (blankets/straps/wrap) plus basic equipment for safe moving (as provided/required by your company policy).

Do we work weekends and evenings?
Yes where scheduled. Weekend/evening rates apply (as per the job booking). Follow the rota and start times exactly.

Are call-out charges applicable?
Yes—call-out charge applies as per booking terms. Operatives should follow the instructions on the job sheet.

What’s the correct customer conduct?
Be polite, professional, and respectful. Wear appropriate PPE if required. Keep the customer updated if timing changes due to access.

What if the customer isn’t ready on arrival?
Contact the office for instruction. Document arrival time and wait time; don’t agree to changes that conflict with the job schedule without confirmation.

HR / Policies

What should I do if I’m unwell or can’t make a shift?
Notify your manager/office as soon as possible and follow the company sickness process.

What’s the uniform/PPE policy?
Wear only the approved uniform and any required PPE as set by management. Keep it clean and presentable.

Do operatives need training?
Yes—training is provided for safe lifting, handling specialist items, and correct packing/protection procedures.

What are the basic health & safety rules?
Do not lift beyond safe ability; use team lifting where required; keep routes clear; secure loads; and report hazards immediately.

How is performance handled?
Reviews are based on job notes, customer feedback, reliability, and safe working practices.

Can I request days off?
Yes—submit requests using the HR process and rota timetable. Approval depends on coverage needs.

What’s the policy for rescheduling changes?
Follow the company rule: no rescheduling within 48 hours of a confirmed job.

What’s the process for reporting an accident or near miss?
Report immediately to your supervisor and complete the required incident documentation.

What’s the disciplinary process?
If there are concerns, management will follow the company disciplinary procedure and document decisions clearly.

Do we have equal opportunity rules?
Yes—follow company policy on non-discrimination, respectful workplace behaviour, and reasonable adjustments.

How do I access HR documents and updates?
Through the company HR channel/system (or request from HR/management).