Privacy Policy

Data Controller

HAULI Ltd

Collected Personal Data

Personal data collected: identity/contact(name, address, email, telephone; family contact details where relevant); move-related(collection/delivery addresses, inventory,access details like parking/lift/key arrangements, preferred dates, special requirements); financial (billing address; carddetails processed by provider, refund bank details; Xero records); insurance/claims(MoveProtect and waivers/claims);customs/international move data(passport/ID details, valuations, signed customs declarations as required); survey data (photos/video/notes); communications(emails/text/call records); technical/usage data (IP, device, browser, pages/routes via cookies).

Purpose of collecting data

• Provide the removal service you booked(plan, schedule, survey, collect/load/deliver,coordinate crews/vehicles).
• Administer your account/booking(confirmations, booking management,rescheduling, customer support).
• Communicate with you about the move(calls/emails/texts, arrival times, accessinstructions, special requirements).
• Quote, invoice, and take payment (includingrefunds/cancellations).
• Insurance, claims, and liability handling (e.g.,loss/damage claims; proof anddocumentation).
• Health & safety / site risk assessment(access constraints, parking/lift details,loading arrangements).
• Regulatory/compliance where relevant (e.g.,ID/AML/right-to-rent style checks for certainpremises/tenancies, legal record-keeping).
• Fraud prevention and security (detectmisuse, protect systems).
• Marketing (only where you opt in / wherethey have another valid lawful basis).
• Website/analytics/IT operations (cookies,analytics, technical troubleshooting).